Terms and Conditions
- Orders may be mailed, or faxed to Aurora Systems at (604)291-6310.
- Aurora Systems Inc. accepts VISA, Mastercard, American Express and most purchase orders.
- You can also order any of our products using our Buy online secure shopping feature within Aurora Suite.
- All orders must be written and include a mailing address and daytime telephone number.
- Overnight deliveries cannot be made to post office boxes.
- Orders for less than $100 must be prepaid by cheque or credit card.
- Prices do not include shipping unless otherwise noted.
- All orders are due and payable upon receipt of merchandise.
- Interest will be charged at a rate of 24% per annum compounded daily on all overdue invoices.
- There is a $25.00 fee on credit card chargebacks or NSF cheques.
- Wire transfer payments of less than US$600 are subject to a US$24 service charge to cover bank fees.
- Credit card payments made after the time of purchase are subject to a 5% service fee.
Return Policy
- Aurora offers the option to "try-before-you-buy" on our Demo page.
- Aurora will not accept returns on Aurora 3 products provided by Electronic Delivery.
- Within 30 days of the invoice date, Aurora will accept returns on Aurora 3 products with unopened license envelopes.
- Within 30 days of the invoice date, Aurora will accept returns on Aurora Suite products which have not been activated.
- Returned merchandise which is not in resaleable condition is subject to additional fees.
- Shipping charges on returned items and any associated taxes are non-refundable.
- Returns are subject to a 5% restocking fee.
Warranty and License Terms
Please see the Aurora Systems License Agreement.