Terms and Conditions

• Orders may be mailed, or faxed to Aurora Systems at (604)291-6310.
• Aurora Systems Inc. accepts VISA, Mastercard, American Express and most purchase orders.
• You can also order any of our products using our Buy online secure shopping feature within Aurora Suite.
• All orders must be written and include a mailing address and daytime telephone number.
• Overnight deliveries cannot be made to post office boxes.
• Orders for less than $100 must be prepaid by cheque or credit card.
• Prices do not include shipping unless otherwise noted.
• All orders are due and payable upon receipt of merchandise.
• Interest will be charged at a rate of 24% per annum compounded daily on all overdue invoices.
• There is a $25.00 fee on credit card chargebacks or NSF cheques.
• Wire transfer payments of less than US$600 are subject to a US$24 service charge to cover bank fees.
• Credit card payments made after the time of purchase are subject to a 5% service fee.

Return Policy

• Aurora offers the option to "try-before-you-buy" on our Demo page.
• Aurora will not accept returns on Aurora 3 products provided by Electronic Delivery.
• Within 30 days of the invoice date, Aurora will accept returns on Aurora 3 products with unopened license envelopes.
• Within 30 days of the invoice date, Aurora will accept returns on Aurora Suite products which have not been activated.
• Returned merchandise which is not in resaleable condition is subject to additional fees.
• Shipping charges on returned items and any associated taxes are non-refundable.
• Returns are subject to a 5% restocking fee.

Warranty and License Terms

Please see the Aurora Systems License Agreement.