Quality Technical Support
Aurora Systems is very proud of our Technical Support record. We have a near 100% success rate at fixing our
customers' problems. The number of support incedents per user has gone down with every
revision of Aurora, so that now we get about one support call for every ten sales. When people do have
problems, they can access the support pages on our website 24 hours a day, seven days a week. These
pages have solutions to the most common problems, organized by version, so you can go straight to the
answers you need.
When the website doesn't help, we also have telephone technical support and fax or email support. If you're having
a problem, please email or call us so we can fix it. Most problems are resolved instantly, and tougher problems
that require program updates are usually completed within a couple of days. With Aurora, you will never
waste your time on hold.
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