Technical Support

Technical Support

If you can't find the information you need in the online help files or the Aurora for Windows Installation Guide, free technical support regarding the installation, features and operation of Aurora for Windows is available from Aurora Systems Inc.

Extensive technical support information can be found on our world wide web site http://www.aurora-systems.com/ by choosing Support from the main menu.

For answers to the most frequently asked questions by our users, choose Frequently Asked Questions (FAQ's) from the main menu.

Before you contact us, locate your registration number, this can be found in the "Registration Information" dialog of any Aurora for Windows program, on the back of your Installation Guide (for versions 2.05 and above) and on your original sales invoice. We will need this number to properly assist you.

For fastest response, you can directly reach the Aurora Systems Development Team by e-mail on the Internet at:

or by fax 24 hours a day, 7 days a week at (XXX)XXX-XXXX. Don't forget to include both your fax and voice numbers with your questions.

For fastest results from your inquiries, make sure you write down all error messages you receive and all information in the error dialog (including all those odd numbers) and from the dialog you get when you press the Details button on the error dialog. Also, please include your serial number and a detailed description of what you have to do to get the problem or error message you are receiving so that we can reproduce it. Detailed information about any hardware that seems to be related to the problem would also help, for example sound card model, manufacturer and driver details if you are having trouble with the Aurora Realvoice. If you are emailing, please include a copy of your \AWIN3\AURORA.INI file.

Voice technical support is available Monday through Friday from 9:00am to 6:00pm Pacific time (12:00pm to 9:00pm Eastern time) at (XXX)XXX-XXXX. For most questions you will receive the quickest response and best information if you contact our development team by fax or email.

Technical support questions cannot be answered by our 1-888 order line staff. Please do not call them for technical support questions.