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Technical Support

Aurora Systems is very proud of our Technical Support record. We have a near 100% success rate at fixing our customers' problems. The number of support incedents per user has gone down with every revision of Aurora, so that now we get about one support call for every ten sales.

Online Support

When people do have problems, they can access online support 24 hours a day, seven days a week. Online support provides software updates, as well as solutions to the most common problems all organized by version so you can go straight to the answers you need. When the website doesn't help, we also offer direct contact with our support department via fax or email.

Telephone Support

The Professional Edition has the added benefit of one year of telephone technical support so that when you have a problem, you can get an Aurora Support Representative to talk you through solving the problem. With Aurora, you will never waste your time on hold.

We Want You to Tell Us About Your Problems

If you're having a problem with one of our products, we do want to hear from you because chances are, someone else is having the same problem. Most problems are resolved instantly, and tougher problems that require program updates are usually completed within a couple of days.

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