Free Support

The first place to look for support, 24 hours a day, 7 days a week from anywhere in the world is our online support resources. These include software updates, lists of known problems, frequently asked questions, and more.

Registered Users Support

Registered users with a valid support contract can get the fastest response to specific questions by contacting our development team directly via e-mail on the Internet at or by fax 24 hours a day, 7 days a week at (604)291-6310.

Support requests MUST include the following information:

• Your name.
• Product Serial Number.
• Contact e-mail address, telephone number or fax.
• Where you are calling from, and when is the best time to call back.
• Detailed description of problem, including the EXACT text of any error messages.

For fastest results, also include the following:

• File \Program Files\Aurora Suite 2005\aurora.set
• File \Documents and Settings\%USERNAME%\Application Data\Aurora 2005\aurora.set

Voice technical support is available Monday through Friday from 9:00am to 5:00pm Pacific time (12:00pm to 8:00pm Eastern time) at (604)291-6310. For most questions you will receive the quickest response and best information if you use our online resources or email or fax our development team.

Technical support questions cannot be answered by our toll-free order line staff. Please do not call them for technical support questions.